Masters in Ophthalmology 2018

Office Administrator Meeting Agenda

Friday, June 8
12:00-4:00 PM SATELLITE SYMPOSIUM
Ophthalmic Administrators Program
Sponsored by the Florida Society of Ophthalmic Administrators
Click link above for more information on the program and to register.
Saturday, June 9
8:00 AM Welcome/Introductions
Steven R. Robinson, COE, FASOA-Program Chair
8:00─9:00 AM Co-Management Patient Safety Issues and Liability Risks
Hans K. Bruhn, MHS
9:00─10:00 AM Conquering Recruitment Challenges for Physicians and Staff
Elizabeth Holloway, COE, CPSS, PHR
10:05─10:35 AM BREAK WITH EXHIBITORS
10:40─11:40 AM Improving Patient Satisfaction
Jane T. Shuman, MSM, COT, COE, OCS, CMSS, OSC
11:40 AM─12:40 PM Customer Service…Achieving the Gold Standard
Steven R. Robinson, COE, FASOA
12:40─1:40 PM LUNCH
1:45─2:45 PM Beyond the Cat Video: How to Use Social Media to Build Your Practice
Catherine A. Kelly, MA
2:45─3:45 PM PANEL DISCUSSION
Ask the Experts
3:45 PM Meeting Adjourns
Accreditation

The Masters in Ophthalmology 2018 Ophthalmic Practice Administrator course has been approved for 6.0 credit hours in Category A of the Certified Ophthalmic Executive (COE) credits by the National Board for the Certification of Ophthalmic Executives (NBCOE). The COE credential is the property of the American Society of Ophthalmic Administrators (ASOA) and is administered by the NBCOE.